Contact

• • All orders that are placed in the Website opening before Sunday at 10pm Are then baked fresh that week. We start baking on a Monday and continue Tuesday Wednesday where everything is made fresh, bake to order, packaged, labelled and ready to ship out to you on the Thursday by 48 hour tracked delivery with Royal Mail. All our products are handmade By myself and my amazing team and we bake everything the week it is ordered to guarantee ultimate freshness of your protein treats .
  • Orders take an average of seven working days turnaround. In our extremely busy periods some orders can take 7 to 14 working days Turn around, it is on a very rare occasion that we take 14 days to process orders but we do send on hold emails out if we have to use a timeframe in extremely busy periods. please take this into consideration when waiting for your order to arrive.

Orders will be baked fresh by hand on the Monday/Tuesday/Wednesday

• • Once your order is baked, packaged and labelled we then on Thursdays do a huge shipping date where we pack all products into the parcel boxes with your order form all orders are doublechecked by two members of staff and then we drop it off with the courier where he has picked up on Fridays at 12 pm
  • Once your shipment is prepared you will receive an email containing your tracking number and updates on your parcel every step of the way. If you have ordered from Ireland or the highlands or Channel Islands your order will be shipped with Royal mail and no tracking email will be sent. please patiently wait for your delivery’s it can take 1-4 WORKING days fro your order to arrive.

working days do not include weekends. the processing time of an order does not include the shipping time on the rare occasion that. I run out of stock, fudge slabs will be replaced with individual pieces and vice versa to avoid delays. This also applies to the cookie dough is small hundred gram pots will be sent a replacement if we do not have stock of the large ones . If for any reason this is and issue please contact me via email it is worth the wait!

48 hour delivery.. £4.99 on all UK orders. Due to COVID this may affect the shipping times please be patient during this time Thankyou A protein queen email will be sent to you when your order has been dropped off at the courier. A full tracking email or text will Also be sent with tracking details as your parcel makes its way to you, please track your deliveries yourself via the emails and texts provided. If a missed delivery card is left by the postman , your order needs to be retrieved or rearranged asap. Once you have picked up your order remember to refrigerate immediately if the product requires it. I will not be held responsible if left for A long period of time in the post depo if a delivery has been missed. On the very rare occasion a parcel has taken more than 5 WORKING days then please contact the courier company with the information on your email.. only after this you can contact me and if the order is missing then a full replacement will be sent out to you if your order has not arrived in 14 working days. I do apologies if this happens and i do my best by my customers to sort out the situation please note it is hand made food being posted to you.  

• • I will not be held responsible if any errors on addresses are made please make sure you answer your full correct address. If errors are made please let us know if it’s for Wednesday evening before your order is shipped out on Thursday. You can create a Protien queen account to make check out faster with your saved details

We ship UK wide!.   international shipping is £15 and we do not take responsibility for any customs charger or the time it takes in the post a average of 3-5 WORKING days to Europe and the rest of the world Because our products are baked fresh international orders are made at your own risk please take note of the product use by date when ordering internationally this does include the time it takes in the post  

All allergens are listed on the products description And product labels Please note because i work in a kitchen that handles 3 type of nuts i have to Lable may contain for this reason Products not containing nuts state in the description (may contain) Protein fudge may vary slightly in weight due to it being hand made and hand cut but the per 100g weight is listed on the website All my products are hand made and hand cut and packaged appearance and weight may vary slightly All products can be found on myfitness pal All products are vegetarian except rocky road products and marshmallow Krispie treats. It is stated in the product description

Product use by information is on the product description and the products Lable

<p Please note clothing orders I supplied to you by a small business that we support I will be sent separately to your food orders Clothing order please allow upto 14 working days for your order to be processed printed and sent out to you 1st class Royal Mail Clothing orders have free postage included for clothing sizing please check description</p

• • • Clothing Returns are to be done within 14 working days
    • All clothing wished to be returned must be in the same condition as received
    • I am happy to exchange any item if requested
    • Food returns are not accepted
    • Please keep food items once received as instructed