Order Information

Order Information / Frequently asked questions

Allergens and Nutritional value?

all allergens are listed on the products description And product labels

Please note because i work in a kitchen that handles 3 type of nuts i have to Lable may contain for this reason

products not containing nuts state in the description (may contain)

protein fudge may vary slightly in weight due to it being hand made and hand cut but the per 100g weight is listed on the website

All my products are hand made and hand cut and packaged appearance and weight may variety slightly

all products can be found on myfitness pal

How my order is processed and the time it takes to be shipped to me
  • All orders have a 7-14 working day processing period, this includes clothing orders - please take this into consideration when waiting for your order to arrive. on average it takes 7 working days for an order to be baked and then shipped out to you.
  • Once orders are received over the opening hours of the site (friday/Saturday/Sunday)
    Orders will start to be baked fresh by hand on the Monday/Tuesday/Wednesday

  • Once all orders that were placed over the weekend are baked, packaged and labels they will be packed with your order note in the box ready to be dropped off with the shipping company
  • Once your order is dropped off with the shipping company they will be picked up Friday at noon you will received shipping emails confirming your order has been shipped containing full tracking details. So please track your order via your tracking email.please patiently wait for your delivery’s it can take 1-4 WORKING days fro your order to arrive.
  • Please track your orders via your email tracking yourself and pay attention to when it has been picked up by the shipping company. If your tracking says awaiting parcel to arrive this means i still have your order and i will get it to the shipping company asap.

it is worth the wait!

working days do not include weekends. the processing time of an order does not include the shipping time

on the rare occasion that. I run out of stock, fudge slabs will be replaced with individual pieces and vice versa to avoid delays. If for any reason this is and issue please contact me via email

What is the products use by date?

Product use by information is on the product description and the products Lable

Once you receive your order..

  • Protein balls and sweet pizza pies will last upto 7 days in a fridge in a sealed container. can be frozen for upto six weeks
  • Protein cookies will last upto eight weeks kept at room temperature or can be refrigerated and frozen
  • Protein krispie treats will last upto four weeks kept at room temperature or can be refrigerated
  • Protein Fudge will last upto four to six weeks keep refrigerated for best results can be frozen
How much is postage and packaging and how long does shipping take?

1-4 days delivery.. £4.49 on all UK orders. Due to COVID this may affect the shipping times please be patient during this time Thankyou

A protein queen email will be sent to you when your order has been dropped off at the courier. A full tracking email will Also be sent with tracking details as your parcel makes its way to you, please track your deliveries yourself via the emails provided.

If a missed delivery card is left by the postman , your order needs to be retrieved or rearranged asap. Once you have picked up your order remember to refrigerate immediately if the product requires it. I will not be held responsible if left for A long period of time in the post depo if a delivery has been missed

depending What day i ship on sometimes i created the shipments the night before i post them out, this will send you the tracking details automatically. The tracking will state “we are awaiting your parcel” this does not means its lost it means I haven’t dropped them off with the shipping company yet.

 

On the very rare occasion a parcel has taken more than 5 WORKING days then please contact the courier company with the information on your email.. only after this you can contact me and if the order is missing then a full replacement will be sent out to you. I do apologies if this happens and i do my best by my customers to sort out the situation

please note it is hand made food being posted to,

  • In the rare case that a order is delayed with the shipping company and any product reaches its use by date (protein pizzas & protein balls) I will replace them in your next order. Also protein balls and pizzas may not travel well due to being fresh oat products , bought at customers own risk
  • i can not be held responsible for any errors customers make whilst checking out due to shipping being processed by a easy ship How ever if you know you have made an error that needs amending on your shipping address please email me asap and i will TRY to amend the error. I will not be held responsible if the error is on your behalf and the order is shipped to the wrong address, my apologies. Please take extra care on checkout and spelling things correctly and double check your address is correct Thankyou
  • European postage please note due to brexit happening international customers purchase at your own risk i will not be held responsible for these items over the December and January period. Customers take full responsibility on purchasing international orders while the option was available on the website.i can not guarantee it will get to you nor take responsibility for the arrival of the parcel. so please wait until a more suitable postage is found. I am happy to take suggestions. Purchase at own risk! I will not be held responsible of import tax this is to be covered by the customer. Thankyou
    • Returning items
    • Clothing Returns are to be done within 14 working days
    • All clothing wished to be returned must be in the same condition as received
    • I am happy to exchange any item if requested
    • Food returns are not accepted
    • Please keep food items once received as instructed
    Where do you ship to?

    I currently ship UK wide!

  • European postage please note due to brexit happening international customers purchase at your own risk i will not be held responsible for these items over the December 2020 and January 2021 period.Customers take full responsibility on purchasing international orders while the option was available on the website.i can not guarantee it will get to you nor will i take responsibility on the item arriving, so please wait until a more suitable postage is found. I am happy to take suggestions. Purchased at your own risk. I will also not be held responsible for import tax this is to be covered by the customer, Thankyou