Frequently asked questions

What is the products use by date?

Product use by information is on the product description and the products Lable

Once you receive your order..

  • Protein balls and sweet pizza pies will last upto 7 days in a fridge in a sealed container. can be frozen for upto six weeks
  • Protein cookies will last upto eight weeks kept at room temperature or can be refrigerated and frozen
  • Protein krispie treats will last upto four weeks kept at room temperature or can be refrigerated
  • Protein Fudge will last upto four to six weeks keep refrigerated for best results can be frozen
Allergens and Nutritional value?

all allergens are listed on the products description And product labels

Please note because i work in a kitchen that handles 3 type of nuts i have to Lable may contain for this reason

products not containing nuts state in the description (may contain)

protein fudge may vary slightly in weight due to it being hand made and hand cut but the per 100g weight is listed on the website

All my products are hand made and hand cut and packaged appearance and weight may variety slightly

How much is postage and packaging and how long does shipping take?

1-4 days delivery.. £4.49 on all UK orders. Due to COVID this may affect the shipping times please be patient during this time Thankyou

A protein queen email will be sent to you when your order has been dropped off at the courier. A full tracking email will Also be sent with tracking details as your parcel makes its way to you, please track your deliveries yourself via the emails provided.

If a missed delivery card is left by the postman , your order needs to be retrieved or rearranged asap. Once you have picked up your order remember to refrigerate immediately if the product requires it. I will not be held responsible if left for A long period of time in the post depo if a delivery has been missed

depending What day i ship on sometimes i created the shipments the night before i post them out, this will send you the tracking details automatically. The tracking will state “we are awaiting your parcel” this does not means its lost it means I haven’t dropped them off with the shipping company yet.

 

On the very rare occasion a parcel has taken more than 5 WORKING days then please contact the courier company with the information on your email.. only after this you can contact me and if the order is missing then a full replacement will be sent out to you. I do apologies if this happens and i do my best by my customers to sort out the situation

please note it is hand made food being posted to

Where do you ship to?

I currently only ship to the UK and Europe.Though I do ship to Europe I can not guarantee the the condition of your parcels due to international shipping and any international orders are made at your own risk, Protein Balls and Protein Pizza’s can not be shiped outside of the UK, This is due to the fact that they may expire during international shipping. I can not guarantee the timing of international shipping

I am willing  to ship to other countries if emailed first to sort out other options of postage

How long will my order take to arrive?
  • All orders have a 7-14 working day processing period, this includes clothing orders – please take this into consideration when waiting for your order to arrive. on average 7 working days to receive a order, bake fresh goods, package the order and pass it onto the courier service for 1-3 days delivery service
  • Once orders are baked fresh Ed packaged and ready to be shipped to you, orders are received 1-4 working Days (3-7 working days EU) Once given to the shipping company. once you have received your protein queen dispatched email making you aware that your order has been freshly prepared then your order is ready to be shipped to you, please patiently wait for your delivery email.
  • I run my business single handed,I bake everything fresh the day it is posted out to you.
  • In the rare case that a order is delayed with the shipping company and any product reaches its use by date (protein pizzas & protein balls) I will replace them in your next order. Also protein balls and pizzas may not travel well due to being fresh oat products , bought at customers own risk

it is worth the wait!

working days do not include weekends

Returning items
  • Clothing Returns are to be done within 14 working days
  • All clothing wished to be returned must be in the same condition as received
  • I am happy to exchange any item if requested
  • Food returns are not accepted
  • Please keep food items once received as instructed